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Our Mission

The International Practice Management Association is your primary resource for information and education on the management of practice support professionals including paralegals in law firms, corporations, and law departments globally. Its mission is to advocate for the effective use and management of these professionals, to promote and enhance the proficiency and professionalism of its members, and to provide practical resources and cutting-edge solutions to the membership, the legal industry, and the public at large on the value of utilization and management of practice support professionals.


In addition to website resources and local and association-wide networking opportunities, IPMA strives to provide professional education to its members in a variety of ways. IPMA's Management Resources Committee has designed a webinar series highlighting the most popular topics from the most recent Annual Conference program, and featuring experienced law firm managers as presenters. These one-hour webinars will be presented bimonthly, and members can conveniently participate from your own offices without a need to travel.

IPMA members have free access to recordings of past webinars. Access past recorded webinars by clicking here.

Non-members may purchase recordings of past webinars by contacting IPMA headquarters via email or by phone at 404-467-6757.

Upcoming Webinars

Check back for more updates.

Recently Recorded Webinars

“Is Sexual Orientation and Gender Identity Discrimination Protected by Title VII?”

Presenters: Jennifer Hostetler, Associate, Lewis Roca Rothgerber & Christie LLP
            Howard Cole, Partner, Lewis Roca Rothgerber & Christie LLP

The U.S. Supreme Court heard oral argument in October 2019 as to whether Title VII protects employees discriminated against based upon sexual orientation and gender identity.  With a decision anticipated from the U.S. Supreme Court by summer answering this hotly debated question, the webinar will discuss the background on the issue, the EEOC’s position, current protections for LGBTQ employees, and the potential impact of the decision on employers.

Developing a Paralegal Orientation Program

Presenter: Tracy Schumm, Director of Legal Professionals and Professional Services, Snell & Wilmer L.L.P.

Job offered and accepted! Now what? You just put a ton of effort into recruit outstanding talent: selling your company culture, benefits, training and development, etc. All new employees have the expectation that your company will deliver on the promises made during the recruiting process. We need to pay just as much attention (if not more) to our onboarding and orientation process for our new hires.  In this session, we will discuss planning an effective onboarding process for new hires, creating and implementing a mentoring program, creating individualized training and development plans, and identifying creative ways to extend company onboarding outside the first 90 days.

Adding to the Team: Building a Case for New Hires

Presenters: Kristin Guyton, Senior Managing Consultant, Beacon Hill Staffing Group
Radha Kachalia, Senior Managing Consultant, Beacon Hill Staffing Group

Paralegal Managers are not only tasked with managing and overseeing a staff, but also with building a high-quality support team firm-wide. Sometimes even after a need is identified, whether it be due to a recent departure or just a heavy workload on a particular team, it can be hard to get the green light from management to hire someone internally.

Beacon Hill Legal will discuss ways to successfully make a case to hire someone internally and identify some key elements that will help persuade management that your team will benefit from some extra help. We will also offer insight on the most valuable factors to consider when looking to add to your team, as well as discuss some tools which will help to identify great talent. Having a clear plan of action is the first step toward making that next hire!

Getting the Legal Team to Embrace Technology

Presenter: Amy-Bowser Rollins, Vice President, Product & Process Improvement, Casepoint LLC

It takes 5 to 10 years for attorneys to embrace a new technology that was released long ago. It happens over and over again. Technology is just one part of it. Remember, the attorneys just want to practice law. The technology should help them. On the flip side, don't let the technology overpower or thoroughly infiltrate a litigation matter. Sometimes the focus is so heavily on the technology aspects, which causes the technology to get in the way of practicing law.

The Anatomy of a Hack: It's a "Who" Not a "What"

Presenters: Pat McCoy, Senior Manager Consulting, FireEye+Mandiant
                    David Smith, Enterprise Account Manager, FireEye+Mandiant 

NALA Certified Paralegal Exam Program

Presenter: Melody Brewer, Certification Coordinator, NALA

Melody is an ICE Credentialing Specialist through NCAA. She's worked in the Certification department for six years and has enjoyed participating in the evolution of the CP exam. The CP exam has recently been updated and it's now shorter and better than ever.

Working Manager Series: Fair Housing Act Workshop

Presenter: Daniel Sternthal, Baker Donelson LLP

Join the IPMA and the Management Resources Committee as they present the first webinar in the Working Manager Series. Daniel Sternthal of Baker Donelson will be sharing his expertise on the Fair Housing Act.

Ask the Experts: Panel Discussion 


Anthony Iannini, Global Legal Operations Manager, GE Capital
Carol Van Buren, Director of Paralegal Services, Perkins Coie LLP
Cathy Boette, Director of Professional Programs, Nelson Mullins Riley & Scarborough LLP
Mary Munro, National Director, Paraprofessional Services, Borden Ladner Gervais LLP

Join Anthony, Carol, Cathy and Mary from the 34th Annual IPMA Conference & Expo, as they turn this hot topic session into a webinar. The panel will discuss their experiences from overseeing a national paralegal team and developing paralegal programs. They will shed insight on remote leadership, offer tactics for managing outside counsel, and provide tips for planning a successful training conference. Keep the conversation going!

How Satisfied Are You At Work? Interpreting the Perspectives of Paralegals and Paralegal Managers.

Ari Kaplan, Principal, Ari Kaplan Advisors,
Daniel Bonner, Director, Client Solutions, Level 2 Legal
Jane Anne Gross, Senior Paralegal, Reed Smith LLP
Stephanie Angel, Senior Staff Attorney, WilmerHale

Join Ari, Daniel, Jane Anne and Stephanie from the 34th Annual IPMA Conference & Expo, as they turn this hot topic session into a webinar. The panel will discuss the results of the 2018 Paralegal and Practice Management Survey. You'll even walk away with a copy of this survey to review the results on your own.

Understanding Analytic Tools in eDiscovery and How They're Being Applied in the Real World

Presenters: Brent Stevens, Director, Consilio and Xavier Diokno, Data Analyst, Consilio

There’s no shortage of technology and talk about AI, predictive coding, TAR 1.0, 2.0, threading, clustering and more.  We’ll talk about the basics and best practices of these various technologies and how they’re being leveraged by experts in the space, across hundreds of matters.

Hiring and Compensation Outlook For Paralegals and Legal Support Professionals

Presenter: Jamy Sullivan, JD, Executive Director, Robert Half Legal

When it comes to hiring and compensation, what’s in store for paralegals and legal support professionals? Featuring the latest research from Robert Half Legal, this presentation offers an overview of the legal hiring environment, the tightening talent market and the hiring outlook for 2019.
Learn which skills and practice areas are most in demand, the latest compensation trends for a variety of legal jobs, as well as benefits, incentives and bonuses.

Building A Case For External Training

Presenter: Ethel Badawi, Co-Founder & Principal, Pollack Badawi Group LLC

Ethel has dedicated her professional life to helping individuals find careers that spark joy and growth. Having worked as a recruiter and career adviser, she understands that maximizing the potential of any organization requires talented individuals with shared goals and values. View this webinar and learn how to build your case for external training. Gain skills that will successfully help you present the case to your organization. 

Team Building From The Inside Out: Understanding Whtat it Takes to Collaborate Effectively

Presenter: Julie Binter, Professional Development Director, Lewis Roca Rothgerber Christie

Together Everyone Achieves More. Teamwork is a combined effort where work is performed to achieve better results by working together. Teams are designed to help everyone exceed in the workforce but sometimes things get in the way because we are all human. What gets in the way? Check out this recorded webinar to find out more.

How to Enhance Your Team and Career with eDiscovery Certification: An Introduction to ACEDS

Mary Mack, Executive Director for the Association of Certified E-Discovery Specialists (ACEDS)
Kaylee Walstad, Director of Strategic Partnerships, Association of Certified E-Discovery Specialists (ACEDS)

What's happening in the legal marketplace as firms, corporations, and providers seek to better handle data and differentiate themselves with experts on staff. Join this session to hear detailed information about a shift where security, IT, compliance, privacy, and more are touching and merging into eDiscovery functions. Explore statistical data that depict trends which individuals and firms are using to be better equipped in the changing market and discuss commonly asked questions like, "What certifications beyond CEDS are the next logical step for attorneys, litigation support, paralegals, and IT to future-proof your team and your career?"

An Insider's Guide to Evaluating State UCC Search Options?

Presenter: Kacy Flowers, Marketing Director, CLAS Information Services

Deciding what UCC data sources you can trust is the first step in securing high quality, dependable UCC search results. It is important to have a good understanding of the various types of UCC searches available, so you can make an informed decision about which option best helps your clients evaluate and minimize risk. With this presentation, we provide an overview of the various state-level UCC search options and the pros and cons associated with each. Also covered, practical tips for getting the most from your UCC search efforts.

Considerations when Drafting a Social Media Policy?

Michelle Hess, Paralegal Manager, Lewis Roca Rothgerber
Becky Montgomery, Chief Human Resources Officer, Lewis Roca Rothgerber

This webinar will discuss the considerations necessary when drafting a social media policy.  Both Michelle and Becky will participate and present.  A manager's perspective will be included in this discussion.  There will be time for questions and comments.  We hope you can join us!

Building an Effective Cybersecurity Assessment for Outside Counsel

Karen Hornbeck, Senior Manager, Consilio
Brent Stevens, Director, Consilio 

As data breaches become more commonplace, corporations are questioning not just their own cybersecurity readiness, but also that of the law firms they are sharing their sensitive information with.  We will discuss legal trends re: cybersecurity, as well as a company’s legal obligations according to the ABA, and the basics of incident response – what are the steps when your data is compromised?  We have designed this program to be extremely user-friendly and give you a solid understanding of “where to start” when considering your own data security and privacy needs as clients.


Working with Millennials: A Fresh Perspective

Presenter: Daria Juchimenko, Director, Human Resources, Fasken Martineau DuMoulin LLP

If you thought the Baby Boom generation, by its sheer size, significantly shaped our social, educational, and economic fabric, watch out for the Millennials. Who are they?

They are your new work colleagues and your firm’s future partners, management team, and even your future clients. By 2025, Millennials will comprise 75% of our workforce and, like Boomers, they’re definitely going to make their mark! In this enlightening session you will gain a fresh perspective on this new generation and learn how to attract and retain Millennials.