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Our Mission

The International Practice Management Association is your primary resource for information and education on the management of practice support professionals including paralegals in law firms, corporations, and law departments globally. Its mission is to advocate for the effective use and management of these professionals, to promote and enhance the proficiency and professionalism of its members, and to provide practical resources and cutting-edge solutions to the membership, the legal industry, and the public at large on the value of utilization and management of practice support professionals.

Master Class Series

Please join us for our first master class: Developing Internal Training Programs. Training stumps many of us, but with ever tightening budgets, the need to cross-train, and the lack of commercially available specialized training, it's becoming necessary for paralegal managers to develop their own in-house training programs. This class will give you the tools you need to successfully implement internal training programs. We will outline the education and training models managers can use to develop their workforce professionals; guide managers in choosing the right options to suit particular objectives; and review the principles of good teaching to assist you in training and educating your workforce. This will be an interactive session and includes building an outline for a customized internal training on a discrete topic using the method Toni Marsh and Michelle Hess have developed as paralegal program director at The George Washington University and paralegal manager at Lewis Roca Rothgerber Christie respectively.

October 23, 2019
Seattle, WA, USA
8:00 am - 12:00 pm

Master Class pricing is discounted for IPMA members.
IPMA Member Rate: $175
Non-member Rate: $200



Michelle Hess
Michelle Hess
Michelle Hess is the Paralegal Manager for Lewis Roca Rothgerber Christie LLP. She is a graduate of the Master of Paralegal Studies program at The George Washington University. Michelle received her Bachelor of Science in Legal Studies from Florida Gulf Coast University in 2012. In 2000, she received an Associate of Science Degree in Paralegal studies from Hillsborough Community College, graduating with Highest Honors. Michelle obtained the Advanced Certified Paralegal Designation in Discovery in 2010 and Trial Practice in 2013. She has worked with notable Florida law firms in various areas of litigation and trial practice, including commercial litigation, intellectual property litigation, media law, medical malpractice, nursing home litigation with an emphasis on fraudulent corporate schemes, and technology and on arbitrations, mediations, and trials across the nation. Michelle has lectured to paralegals on trial practices through the Institute of Paralegal Education, sat on panels for COALSP and the Arkfeld ASU eDiscovery conference, and spoke on eDiscovery at the GW Alumni Association annual eDiscovery conference.
Toni Marsh, JD
Toni Marsh, JD, is the founding director of The George Washington University's paralegal studies programs and an Associate Professor of Paralegal Studies. She designed and launched the paralegal studies program at the University of North Carolina at Charlotte and designed the first-ever formal paralegal program in the nation of Tanzania at the University of Bagamoyo. Professor Marsh teaches Legal Writing, American Jurisprudence, and Contracts and presents regularly on paralegal careers, unauthorized practice of law, and paralegal utilization to increase access to justice and firm profitability.