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Our Mission

The International Practice Management Association (IPMA) is the premier resource for information and education on the management of paralegals and other practice support professionals in law firms, corporations and law departments globally. Its mission is to advocate for the effective use and management of these professionals, to promote and enhance the proficiency and professionalism of its members, and to provide thought leadership to the membership, the legal industry, and the public at large on the value of utilization and management of paralegals and other practice support professionals.


This year's three-day educational program features hot topics, latest trends, and current issues that affect how we manage practice support professionals. Whether you manage paralegals, litigation support, docketing, or other revenue-generating functions, you'll find the information you're seeking among programming on human resources, technology and innovation, communications, organizational management, and career development. Many thanks to the IPMA Conference Committee, co-chaired by Marcia Bibb and Cathy Boette, for their efforts in developing this outstanding program!


Zena Applebaum kicks off the conference with a keynote speech that will shed light on today's legal environment. The Legal Industry Today: The Role Of Allied Professionals in the Competitive Legal Landscape touches on how the business and practice of law have blended into a fiercely competitive market hovering on the brink of an evolution. This session will foucs on the opportunities and challenges inherent to the legal business transformation and will touch on how allied professionals can assist in managing. Zena shares hers passion for the industry as a speaker, writer and a contributor to blogs including 3 Geeks and a Law Blog with topics ranging from competitive intelligence, legal industry change management, qualitative data analysis and personal branding.

Sunjay Nath travels globally sharing insights on leadership and performance. He is best known for his trademark, “The 10-80-10 Principle” which is a framework that helps individuals and teams improve performance. This methodology combines best practices with small wins to help people empower themselves. Sunjay was a founding Vice President of an e-learning company based in Toronto that has gone on to become a multimillion-dollar company. He started an international speaking business when he was 19. As a speaker, Sunjay has travelled extensively and addressed in person well over 1,000,000 people around the world since 1995. In 2005, Sunjay became the youngest Canadian (and third youngest in the world) ever to earn his CSP (Certified Speaking Professional). The CSP is the highest internationally recognized designation that a speaker can aspire to achieve.

Caroline Ceniza-Levine is set to wrap up the IPMA's upcoming conference on Friday, October 19 with The Surprising First Step To Breakthrough Career Success. Caroline is a career and business expert, writer, speaker, and co-founder of SixFigureStart®. She has coached executives from Amazon, American Express, Condé Nast, eBay, Goldman Sachs, Google, and other leading firms. Prior to launching SixFigureStart® in 2008, Caroline spent 15 years in strategy consulting, executive search, and HR. She is a career columnist for,, and and the author of three books. Caroline teaches Professional Development and Negotiation courses at Columbia University and received a grant from the Jones New York Empowerment Fund for her work with the mid-career professional.

Terrie Campbell opens day two with her enlightening keynote, Resilience And Balance: Your Personal North Star Lights The Path. Terrie is the Chief Executive Officer of Esquire Deposition Solutions having joined the company in 2015 as Chief Operating Officer to drive improved and consistent operating practices. As CEO, Terrie is committed to premium client care, achieving optimum effectiveness, and enabling true innovation. She is well-versed in change management, operational process and methodology design, output management and optimization, vertical solutions, and strategic design. Terrie has many years of experience studying generational workforce behaviors and is a driving force behind engaging Millennials in the legal industry. 

Schedule At-A-Glance

  Tuesday, October 16, 2018
7:00 am - 2:00 pm Registration Open
8:00 am - 5:30 pm Pre-conference: Managerial Skills Seminar
  Wednesday, October 17, 2018
2:00 - 7:00 pm Registration Open
3:00 - 4:00 pm First-Time Attendee Orientation
4:30 - 4:45 pm Welcome & Opening Remarks
4:45 - 6:00 pm Opening Keynote: The Legal Industry Today: The Role of Allied Professionals in the Competitive Legal Landscape, Zena Applebaum
6:00 - 7:00 pm Welcome Reception & Expo Grand Opening
  Thursday, October 18, 2018
7:30 am - 5:30 pm Registration Open
7:30 - 8:30 am Continental Breakfast in Expo Hall
8:30 - 9:45 am Morning Keynote: Resilience and Balance: Your Personal North Star Lights the Path, Terrie Campbell
9:45 - 10:00 am Refreshment Break in Expo Hall
10:00 - 11:15 am Workshop Session 1
  Educating and Developing your Workforce Leveraging your Resources:
Why Partnering with the Right Service Provider Makes Sense
Navigating a Merger:
Understanding Us, Them, You and the New "We"
11:15 - 11:30 am Refreshment Break in Expo Hall
11:30 am - 12:30 pm General Session: Mental Health 101 
12:30 - 1:15 pm Lunch on Your Own
1:15 - 2:15 pm General Session: IPMA Talk Live: Peer-to-Peer Roundtable Discussions
2:15 - 2:30 pm Refreshment Break in Expo Hall
2:30 - 3:45 pm Workshop Session 2
  Social Media Made Easy New Recruiting Techniques and Options
3:45 - 4:15 pm Refreshment Break in Expo Hall
4:15 - 5:30 pm Workshop Session 3
  Hot HR Topics, Canada Hot HR Topics, USA: In-House and Law Firm
  Friday, October 19, 2018
7:30 - 1:30 pm Registration Open
7:30 - 8:30 am Continental Breakfast in Expo Hall
8:30 - 9:45 am Morning Keynote: The 10-80-10 Principal, Sunjay Nath
9:45 - 10:15 am Refreshment Break in Expo Hall
10:15 - 11:30 am Workshop Session 4
  How to be an Effective Coach for Your Employees How to Structure your In-House Legal Dept and Relationships with Law Firm Paralegals Rethinking the Annual Performance Review
11:30 am - 12:00 pm Expo Break
12:00 - 1:45 pm Annual Business Meeting Luncheon
1:45 - 3:00 pm Workshop Session 5
  Ask the Experts:
Panel Discussion
How Satisfied Are You at Work? Interpreting the Perspectives of Paralegals and Paralegal Managers. Damaging Communication Mistakes and How to Avoid
3:00 - 3:15 pm Refreshment Break
3:15 - 4:30 pm Closing Keynote: The Surprising First Step to Breakthrough Career Success, Caroline Ceniza-Levine
4:30 - 5:00 pm Raffle & Closing Remarks
6:00 - 9:00 pm Closing Night Party, sponsored by CT Corporation