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Our Mission

The International Practice Management Association (IPMA) is the premier resource for information and education on the management of paralegals and other practice support professionals in law firms and law departments globally. Its mission is to advocate for the effective use and management of these professionals, to promote and enhance the proficiency and professionalism of its members, and to provide thought leadership to the membership, the legal industry and the public at large on the value of utilization and management of paralegals and other practice support professionals.

Webinars

In addition to website resources and local and association-wide networking opportunities, IPMA strives to provide professional education to its members in a variety of ways. IPMA's Management Resources Committee has designed a webinar series highlighting the most popular topics from the most recent Annual Conference program, and featuring experienced law firm managers as presenters. These one-hour webinars will be presented bimonthly, and members can conveniently participate from your own offices without a need to travel.

IPMA members have free access to recordings of past webinars. Access past recorded webinars by clicking here.

Non-members may purchase recordings of past webinars by contacting IPMA headquarters via email or by phone at 404-467-6757.


Upcoming Webinars

TUESDAY, NOVEMBER 14 | 2:00 - 3:00 pm ET
Building an Effective Cybersecurity Assessment for Outside Counsel

Presenters: 
Karen Hornbeck, Senior Manager, Consilio
Brent Stevens, Director, Consilio ?


As data breaches become more commonplace, corporations are questioning not just their own cybersecurity readiness, but also that of the law firms they are sharing their sensitive information with.  We will discuss legal trends re: cybersecurity, as well as a company’s legal obligations according to the ABA, and the basics of incident response – what are the steps when your data is compromised?  We have designed this program to be extremely user-friendly and give you a solid understanding of “where to start” when considering your own data security and privacy needs as clients.





 

RESCHEDULED
Building Engagement / Building Trust

This webinar will explore fascinating human capabilities in how you make sense of the world around you. As events occur, your mind interprets them and creates an emotional response. In the business world, it’s important to recognize and regulate your emotions in order to be able to relate to others and make the best use of your leadership efforts. This process requires both rational and emotional intelligence. Trust among co-workers fuels effective leadership, teamwork, collaboration, and opens communication. Trust is an energizer. Employees are being asked more and more to adapt to change, to take risks, and to work together to meet difficult goals. These feats are difficult to accomplish without trust. When the word “trust” is spoken, you pay attention because most everyone has experienced the power of trust when it exists, and the pain when it’s betrayed.

Presenters: Danielle Cohen, Manager, Learning and Development, OMERS
Rhona Berger, Enterprise Learning and Development Consultant, OMERS


Past Webinars

THURSDAY, SEPTEMBER 28, 2017
Working with Millennials: A Fresh Perspective

If you thought the Baby Boom generation, by its sheer size, significantly shaped our social, educational, and economic fabric, watch out for the Millennials. Who are they?

They are your new work colleagues and your firm’s future partners, management team, and even your future clients. By 2025, Millennials will comprise 75% of our workforce and, like Boomers, they’re definitely going to make their mark! In this enlightening session you will gain a fresh perspective on this new generation and learn how to attract and retain Millennials.

Presenter: Daria Juchimenko, Director, Human Resources, Fasken Martineau DuMoulin LLP



TUESDAY, AUGUST 29, 2017 

Free Yourself from Outlook – Manage Communication with Project Management and One Note

Too many managers spend the majority of their work days behind closed doors in Outlook responding to hundreds of emails. These managers never finish responding – never catch up. These managers become ineffective, inefficient, poor communicators, and unproductive. These managers become so wrapped up responding to emails that they stop: (1) making time for effective face to face communication, (2) completing projects ahead of schedule, and (3) efficiently managing the tasks of others. Moreover, living in – living with an Outlook email backlog is stressful! With this seminar, managers can learn how to be proactive, not reactive, accomplish more work than their peers while feeling free, unstressed, and unburdened. This is not a coaching seminar where PowerPoint slides pronounce “Be proactive – not reactive!” “Breathe!” “Set goals” etc.

Instead, this project management webinar is a step-by-step technology method that will demonstrate step-by-step with relevant software how to stop the Outlook cycle and use One Note to manage work and communication.

Presenter: Janelle Rynes, Senior Director of Legal Support Services and Records, Arent Fox LLP



THURSDAY, JUNE 22, 2017 

Developing Core Competencies

Any successful organization realizes that its people are its strongest asset. The market for top talent is becoming increasingly more competitive and attracting, motivating, and retaining the talent is more important now than ever. A strong competency model is the foundation for all strategic HR decisions and is the framework for recruiting, developing, and maintaining top talent. The competency model spans all areas of an organization and must be embraced and integrated at all levels of an organization to be a true success. This session will explore how to identify the core competencies that make your organization successful, how to align the competencies with the mission and values of your organization, and how to create and implement a competency model that will allow you to recruit, develop, and retain top talent for your team!

Presenter: Karen Tuschak, Director, Law Clerks & Paralegals, McMillan LLP

Price:
IPMA Members: FREE - View this Webinar
Non-Members: $99 USD - Purchase this Webinar


WEDNESDAY, MARCH 22, 2017

Building Engagement and Motivation in Your Team

Being engaged (enthusiastic, motivated, and committed) at work is critical to organizational success, significantly impacting profitability, productivity, absenteeism, and retention. Global studies across industries consistently confirm engagement ranges are stunningly low and report that only 32% of employees are engaged at work. On the bright side, research also points to managers as having significant influence when it comes to engagement. Using the right strategies and motivators, managers can shift mindsets, double engagement levels, increase profits by 29%, and decrease turnover by 72%. This session goes behind the data and looks at the drivers of employee engagement and introduces five strategies proven to increase the engagement of your employees and team.

Presenter: Joanne Schaefer, Coach and Consultant, JSchaefer Coaching & Consulting

Price:
IPMA Members: FREE - 
View this Webinar
Non-Members: $99 USD - Purchase this Webinar


TUESDAY, JANUARY 24, 2017

Improving Your Effectiveness Through Influence and Persuasion

Influence is defined as the capacity to have an effect on the character, development or behavior of someone or something and the power to shape policy or ensure favorable treatment from someone. Doesn’t that also sound like the definition of an effective manager? As a manager, your success is not measured solely by your individual contribution but by how well you get work done with and through others.  By using your influence and persuasion, you can achieve team synergy, meet complex challenges, and take your management skills to a higher level of proficiency. Whether you're interacting with colleagues, subordinates or senior management, gaining respect and cultivating influence are absolutely essential to your success and effectiveness. In this webinar, we will examine the principles of influence: good character, credibility, stature, history of success and reputation – and how to use those principles to influence upward, downward and forward.

Presenters:
Joyce M. McGuiney, Manager, Transaction Services, Blake, Cassels & Graydon LLP
Elise Brickner-Schulz, Director of Litigation Workflow and Productivity, Miller Nash Graham & Dunn LLP

Price:
IPMA Members: FREE - View this Webinar
Non-Members: $99 USD - Purchase this Webinar


WEDNESDAY, DECEMBER 7, 2016

Employment Law: What’s HOT and What’s NOT

We all need to stay on top of the latest updates in employment law and how they play out in the human resources department. Hear from an employment lawyer and a law firm HR director as they discuss relevant topics including using your own devices; overtime issues; diversity and inclusion; same-sex relationships; drug testing and the legalization of marijuana in some states; and hiring, firing, and documentation.

Presenters:
Marlene Humbert, Human Resources Administrator, Fennemore Craig
Kerry Martin, Shareholder, Ogletree, Deakins, Nash, Smoak & Stewart, P.C.

Price:
IPMA Members: FREE - View this Webinar
Non-Members: $99 USD - Purchase this Webinar


TUESDAY, NOVEMBER 8, 2016

Workplace Violence Preparedness

Does your workplace maintain a formal workplace violence policy? Workplace violence is known to cause increased absenteeism and turnover, high stress levels, decreased productivity, damaged morale, and more. This program is designed to help law practice managers better understand this occupational hazard.

Presenter: Ricki Frumkin, Executive Director, Law Resources

Price:
IPMA Members: FREE - View this Webinar
Non-Members: $99 USD - Purchase this Webinar


THURSDAY, SEPTEMBER 8, 2016
Delaware Transactional Seminar

Delaware is the most important entity Formation State in the country. Just over 1,000,000 entities call Delaware home. It is also the “corporate capital of the world,” with more than 270,000 domestic corporations. Among those are the most important companies in the nation, including over 65% of the Fortune 500 and more than half of the corporations listed on the New York Stock Exchange. The session will discuss trends in Delaware before touching on both legislative and administrative updates.

Presenter: Alan Stachura, Senior Manager of Government Relations, CT Corporation

Price:
IPMA Members: FREE - View this Webinar
Non-Members: $99 USD - Purchase this Webinar


THURSDAY, AUGUST 11, 2016 
The Advantages of Partnering with a Service Company

This presentation for transactional attorneys and/or paralegals discusses three major areas of transactional law (UCC, Corporate, and Agent/ARMS) and how a service company can assist a law firm with each area.  The presentation points out best practices and reasons why “going it alone” could be hazardous. It also touches upon the flexibilities of a relationship with a service company.

Presenter: Jennifer Woodrome, Capitol Services, Inc.

Price:
IPMA Members: FREE - View this Webinar
Non-Members: $99 USD - Purchase this Webinar


THURSDAY, JULY 14, 2016
Understanding Your Team's Contribution to the Bottom Line

As managers in our respective organizations, it is essential for each of us to understand the cost and revenue components associated with managing the financial performance of our staff. How do the cost and revenue components impact the bottom line for our teams? Are you receiving the financial reports you need to appropriately assess your team's financial performance? How can financial performance be used to staff projects and provide efficiencies? This workshop will provide basic training on the cost and revenue components for financial management and utilizing the financial information you receive to improve efficiencies and promote your team's performance.

Presenter: Marcia Bibb, Director of Practice Support Services, Parker Poe Adams & Bernstein LLP, Charlotte, NC

Price:
IPMA Members: FREE - View this Webinar
Non-Members: $99 USD - Purchase this Webinar


TUESDAY, MAY 17, 2016
Remote Depositions—How Can They Work for You?

This webinar provides an introduction to the different methods that allow attorneys, clients, and experts to securely take and attend depositions remotely without incurring costly travel expenses—saving your client money and saving your attorneys their valuable time. In this webinar learn about secure web-based deposition solutions, electronic exhibit applications that replace paper exhibits at a deposition. See witness demeanor; review it almost immediately; and share it with your expert, your client, and your litigation team. This webinar offers insight into the tech saavy world of remote depositions.

Presenter: Steven Seltzer, DTI

Price:
IPMA Members: FREE - View this Webinar
Non-Members: $99 USD - Purchase this Webinar


WEDNESDAY, MAY 27, 2015
The Manager's Role in Developing People

Click Here to Purchase (Upon purchase, you will be sent instructions for accessing the webinar from IPMA headquarters.)

Development and training are similar but not the same. How do you determine what your organization needs, your staff wants and what resources are available in this vital area? In this workshop, you will learn the difference between developing and training and how to evaluate your organization’s need for long term development vs. short term training. The presenter will discuss how to identify what training your staff may need, including potential cross-training between departments (corporate, real estate, litigation, lit support, etc.), ways to create in-house training programs by utilizing the skills of people already on-staff; discuss the merits of outside vendor training programs and, if you go that route, how to get that in the budget and other helpful hints for how to best develop your staff.

Presenter: Tara Kim Eberhart, Director of Paralegal Services, McKenna Long & Aldridge LLP, Washington, DC

Price:
IPMA Members: FREE
Non-Members: $99 USD


WEDNESDAY, JULY 29, 2015
Understanding the Financial Impacts of Legal Project Management

Click Here to Purchase (Upon purchase, you will be sent instructions for accessing the webinar from IPMA headquarters.)

What is "Legal Project Management" and what are the financial impacts of using LPM on your project? This session will explore the tools and processes available to deal with issues relating to pricing, creating a realistic budget and keeping your team on budget, as well as exploring how to facilitate the sharing of information among the various departments and professionals working on the project.

Presenter: Jennifer Karns, Director of Legal Professionals, Snell & Wilmer LLP, Phoenix, AZ

Price:
IPMA Members: FREE
Non-Members: $99 USD


WEDNESDAY, SEPTEMBER 23, 2015
Corporatizing Law Firms: We Have to Run This Place Like a Business

Click Here to Purchase (Upon purchase, you will be sent instructions for accessing the webinar from IPMA headquarters.)

Over the last decade, strategies to change the way that law firms operate to make them behave more like a traditional business have become commonplace. Lawyers are frequently involved in complex RFPs, detailed project budgets, and in-depth client audits of their internal practices and controls. How does this change impact the way practice support managers supervise projects and staff?

Presenter: Gary Melhuish, Director of Litigation Support Services, Ballard Spahr LLP, Philadelphia, PA

Price:
IPMA Members: FREE
Non-Members: $99 USD

Counsel can gain efficiencies and reduce discovery-related expenses using customizable, web-based tools that include online fact sheets/discovery questionnaires, work queues, reporting capabilities and more. See how counsel can confidentially and securely access, exchange and manage discovery data in real time. The presentation will include a case study, outlining how multiple parties – plaintiff counsel, defense counsel, insurers, experts and mediators – utilized a customized, online data management platform to quickly and efficiently manage discovery, mediation and, ultimately, settlement.

Learning Objectives:

  • How parties can increase efficiencies by using a single, central location for storing and exchanging discovery responses and supporting documents/files.
  • How multiple parties can improve communication, leading to faster matter resolution.
  • Strategies for staying organized and reducing overall costs associated with discovery and document management.