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Our Mission

The International Practice Management Association (IPMA) is the premier resource for information and education on the management of paralegals and other practice support professionals in law firms and law departments globally. Its mission is to advocate for the effective use and management of these professionals, to promote and enhance the proficiency and professionalism of its members, and to provide thought leadership to the membership, the legal industry and the public at large on the value of utilization and management of paralegals and other practice support professionals.

Conference Index By Topic

The IPMA Management Resources Committee has prepared this index of IPMA Annual Conference Proceedings by topic. See also the index of Annual Conference Proceedings by year.


Index to IPMA Annual Conference Proceedings (By Topic)

Budgeting/Financial Management

  • Advanced Budgeting to Support the Legal Project Management Strategy (2015)
  • Alternative Billing Methods (1994)
  • Alternative Billing Methods (2003)
  • Alternative Fee Arrangements (2014)
  • Alternative Fee Arrangements: Is it the End of the Billable Hour? (2009)
  • Beyond Spreadsheets: Using Technology Tools to Track Productivity & Profitability (2009)
  • Beyond Spreadsheets: Using Technology Tools to Track Productivity & Profitability (2010)
  • Boosting the Bottom Line: Collaborating to Maximize Performance and Profit (2001)
  • Bottom Line, The: Profitability and Budgets (1992)
  • Budget and Business Plan Essentials (2015)
  • Budgeting 101 (2012)
  • Challenges, Risks & Rewards of Using Alternative Fee Agreements (2012)
  • Everything You Need to Know About Law Firm Finances (2012)
  • Financial Elements of Managing a Legal Assistant Program (1987)
  • If It Doesn’t Make Dollars, then It Doesn’t Make Sense – Understanding Your Team’s Contribution to the Bottom Line (2013)
  • Is It All About Money? (2014)
  • Keeping Non-Legal Staff Viable in Today's Market (2015)
  • Legal Assistant Manager’s Role in Financial Management, The (1986)
  • Legal Assistants: Measuring Profitability [Article of Interest] (1988)
  • Making Fixed Fees Work (2014)
  • Manager’s Role in Budgeting and Finance, The (1997)
  • Managing Budgets in a Changing Economy (2004)
  • Managing the Business of Law (2000)
  • Marketing Profitability & Profitable Self-Marketing (2011)
  • Metrics – A Measure of Success! (2012)
  • Outsourcing on a Budget (2009)
  • Paralegal Finances – Measuring Profitability, Creating Budgets, Avoiding Write-Offs and What you can Learn from the LAMA Salary Survey (2003)
  • Paralegal Profitability: What’s Trending (2012)
  • Preparing a Corporate Legal Budget (2005)
  • Preparing Budgets and Assessing Profitability (1989)
  • Principles of Budgeting (1995)
  • Profitability – How to Approach It (1991)
  • Profitability: A Law Firm Perspective (1990)
  • Project Budgeting: Maximizing Opportunities, Minimizing Costs & Establishing Roles in the Process (2011)
  • Show Me the Money: Budgeting & Financial Management for New Managers (2011)
  • Understanding the Financial Impacts of Legal Project Management (2014)
  • Understanding Your Team's Contribution to the Bottom Line (2014)

Canadian Paralegal Managers

  • 2013 Hiring, Compensation & Retention Trends for Canadian Legal Professionals (2012)
  • Canadian Employment Law in a Nutshell: 5 Crucial Things Managers Need to Know (2010)
  • Ethical Life Lessons in Canada (2007)
  • In Sickness and in Health: Human Rights Responsibilities at the Canadian Workplace (2006)
  • Managing Overtime in Canada (2008)
  • Overtime for Paralegals – A Comparative Approach: U.S. & Canada (2012)
  • Social Media – A Canadian Employer’s Friend or Foe? (2013)
  • Successful Terminations Under Canadian Law: Handling One of the Most Difficult Tasks a Manager Must Face with Respect & Courtesy (2009)
  • The Employment Relationship – Before, During & After: A U.S. & Canadian Perspective (2010)
  • The New “Know Your Client” Rule & What It Means to the Canadian Paralegal Manager (2009)

Client Relations

  • Building Strong Relationships with Your Internal and External Clients (2012)
  • Building Strong Relationships: The Nuts & Bolts of In-House and Outside Counsel Relationships (2001)
  • Client’s Perspective on Outside Counsel, A (1987)
  • Expanding the Client Base: Role of the Legal Assistant Manager (1995)
  • Implementation of E-Discovery Rules with Your Clients (2007)
  • The Business of Modern Law (2011)
  • What General Counsels Expect of Outside Counsel (1994)

Communication/Interpersonal Skills

  • Advanced Writing Skills – Write it Right (2001)
  • Art of Better Listening (2012)
  • Coaching Skills for Managers – Parts 1 and 2 (2007)
  • Communicating & Dealing Effectively with Difficult & Challenging Personalities (2009)
  • Communicating Success (2004)
  • Communication Skills (1992)
  • Communications Skills for Managing Change (1989)
  • Conflict Management in the Workplace (1997)
  • Conflict Resolution (1989)
  • Conflict Resolution without Conflict (2012)
  • Confronting Colleagues in Crisis (2002)
  • Creating Effective Teamwork (1998)
  • Dealing with Difficult People and Difficult Issues (2004)
  • Dealing with Difficult People/Anger & Violence in the Workplace (2000)
  • Decontaminating Toxic People: How to manage People Who Create Problems, Puzzlement & Perplexity – Parts 1 and 2 (2007)
  • Delivering Bad News (2007)
  • Developing Teamwork and Managing Conflict (1993)
  • GenderSmart: Working with Communication Style Differences (2002)
  • Getting a Grip on Negativity (2011)
  • How to Say Anything to Anyone: Setting Expectations for Powerful Working Relationships (2012)
  • How to Stay Motivated for More than a Day (2011)
  • How to Work a Room: Savvy Networking in the 21st Century (2000)
  • I Already Took a Pain Pill, So Why Are You Still Here? (2008)
  • Influencing Outcomes: Understanding Communications with Lawyers (1988)
  • Know Thy Type: Are you an ESTJ, an INFP, an INTP? Give Up? [Article of Interest] (1988)
  • Managing Upward: Getting and Staying on the Right Side of Your Boss (2004)
  • Negotiating Skills (2000)
  • Networking Tips & Tricks for the Paralegal Manager (2012)
  • No, I Don't Want To! You Can't Make Me Change! (2011)
  • Power of TEAM, The (2006)
  • Practicing "Safe Stress": Creatively Managing Transition Stress and Conflict & Building Team Cooperation Through Humor (2011)
  • Presentation Skills Tips and Techniques (1988)
  • Professional Impact: Breakthroughs in Power Communication for Professional Women (1988)
  • Psychological Harassment in the Workplace: Identification, Prevention & Elimination (2010)
  • Sharpening Your Communication Skills (1989)
  • Speaking Your Way to the Top (1999)
  • Team Building (1989)
  • Team Building Workshop (1990)
  • Think On the Spot (2008)
  • Understanding the Importance of Nonverbal Communication (2008)
  • Utilizing Social Media (2011)
  • Winning Teams: How to Promote Teamwork (1997)

Compensation

  • 2013 Hiring, Compensation & Retention Trends for Canadian Legal Professionals (2012)
  • Compensation Administration (2008)
  • Compensation and Benefit Structures (1997)
  • Compensation Methodology & Making the Survey Work for You (2004)
  • Labor Law: Exempt/NonExempt Issue (1988)
  • Legal Assistant Overtime (1994)
  • Leveraging the U.S. Compensation Survey to Attract & Retain Top Talent (2012)
  • Managing Overtime in Canada (2008)
  • Non-Monetary Compensation Strategies: Some (but not all) Are Free! (2015)
  • Overtime for Paralegals – A Comparative Approach: U.S. & Canada (2012)
  • Sound Compensation Programs and Career Paths (1988)
  • What you can Learn from the LAMA Salary Survey (2003)

Corporate Law

  • Corporate Governance (2004)
  • E-Briefs: Interactive Briefs and High Tech Appellate Records, Electronic Corporate Records Management, and Electronic Closing Books/Deal Discs (2000)

Corporate Law Departments

  • Business vs. Legal Issues for the Corporate/In-House Paralegal Manager (2008)
  • Corporate Law Department Management Issues (1995)
  • Corporate Technology – The Evolution of Virtual Data Sites & Virtual Deal Rooms & the Role of the Paralegal Manager (2009)
  • Document Retention Options & Trends for the Corporate Environment (2007)
  • Improving Corporate Compliance Programs through Innovative Uses of Technology (1998)
  • Legal Assistant Progression in a Corporate Environment (1998)
  • Managing Paralegals in the Corporate Environment (2005)
  • Money Laundering & the Corporate Environment (2007)
  • Whistleblower Litigation: A Primer for In-House Paralegal Managers (2010)

Discipline

  • Conducting Lawful Terminations (1997)
  • Hiring and Firing (1994)
  • How to Hire & Fire without Tears (2012)
  • Implementing a Performance Development Plan (2010)
  • Introduction to Employment Law: How to Hire, Manage and If Necessary, Say Goodbye to Employees (2001)
  • New Manager’s Tool Kit: Positive Recognition, Constructive Feedback, Coaching and Corrective Action (1997)
  • Performance Management – Setting Goals & Evaluating Outcomes (2013)
  • Performance Management Plans: Making Them Effective, Thorough & Comprehensive (2009)

    (See also, Management/Supervision – New Managers)

Ethics

  • Computer Security/Ethical Issues Surrounding Electronic Data (1995)
  • Ethical Life Lessons in Canada (2007)
  • Ethics and Professional Responsibility (1992)
  • Ethics and Professional Responsibility for Legal Assistants and Legal Assistant Managers (1991)
  • Ethics for Legal Assistants: An Update on Training Approaches and Current Developments (2002)
  • Intrigue and Drama: Conflicts of Interest (1992)
  • Issues in Ethics for Legal Assistants: Addressing Ethical Dilemmas Now and in the Future (1999)
  • Paralegal Ethics: Help Your Paralegals Understand their Professional Responsibilities (2010)
  • Paralegal Manager’s Role in Avoiding Malpractice Claims (2004)
  • Teaching Legal Assistants about Ethics (1994)
  • Vendor Relations – How to Prepare Bids, RFPs, Analyze Bids with a Spread Sheet and Ethical Issues (2003)
  • What Legal Assistant Managers Need to Know About Legal Ethics (1990)

Evaluation

  • Competency Modeling for Talent Management: When How + What = Success (2011)
  • Designing Legally Defensible Performance Appraisal Systems [Article of Interest] (1988)
  • Identifying Metrics to Monitor Productivity (2011)
  • Job Descriptions, Interview Questions and Evaluations: Establishing the Common Thread (2003)
  • Job Performance Review (1990)
  • Managing Outside the Evaluation Process (2015)
  • New Manager’s Tool Kit: Positive Recognition, Constructive Feedback, Coaching and Corrective Action (1997)
  • Performance Management (2005)
  • Performance Planning and Coaching (1989)

Human Resources

  • Co-Employment Issues (2000)
  • Dealing with AIDS in the Workplace (1993)
  • Developing Personnel Manuals (1989)
  • Emerging Trends in HR (2002)
  • Employee Relations for the 90’s (1992)
  • Follow the Dotted Reporting Line (2014)
  • Fostering Diversity (1997)
  • Hot Employment Topics in the Workplace (2015)
  • Human Resource Management Techniques (1986)
  • Human Resources & the Paralegal Manager (2013)
  • Human Resources for Experienced Managers: Best Practices for Personnel File Management (2008)
  • Human Resources Issues – Harassment, Employee Assistance Programs and ADA (1992)
  • Inviting a Dialogue: Bridging the Generation Gap (2015)
  • Sexual Harassment in the Workplace (1994)
  • We're HR & We're Here to Help…No Really! (2011)
  • You Be the Jury: Prevention of Sexual Harassment (1996)

    (See also, Labor and Employment Law)

Labor and Employment Law

  • Advanced Employment Law: Complying without being Held Hostage by ADA, FMLA, and Otherwise Ill Employees and All those Other Scary HR Terms (2001)
  • Advanced Labor Law Issues - ADA/FMLA (2003)
  • Basic Labor Law Issues (2002)
  • Canadian Employment Law in a Nutshell: 5 Crucial Things Managers Need to Know (2011)
  • Co-Employment Issues (2000)
  • Employment Law Applications (1990)
  • Employment Law Impacts All Aspects of the Private and Public Sectors: An Update on Legislation, Policy, Administrative and Court Decisions (1990)
  • Employment Law: The Changing Workplace (1989)
  • Family Medical Leave Act (FMLA) (1994)
  • FMLA/ADA for Managers (2008)
  • Fundamentals of US Employment Law (2007)
  • Hiring Independent Contractors (2013)
  • Human Resources Issues – Harassment, Employee Assistance Programs and ADA (1992)
  • In Sickness and in Health: Human Rights Responsibilities at the Canadian Workplace (2006)
  • Introduction to Employment Law: How to Hire, Manage and If Necessary, Say Goodbye to Employees (2001)
  • Labor & Employment Speed Dating (2014)
  • Labor Law: Exempt/NonExempt Issue (1988)
  • Legal Assistant Overtime (1994)
  • New United States Overtime Regulation: What Every Manager Needs to Know (2006)
  • Successful Terminations Under Canadian Law: Handling One of the Most Difficult Tasks a Manager Must Face with Respect & Courtesy (2009)
  • The Employment Relationship – Before, During & After: A U.S. & Canadian Perspective (2010)
  • The Perils and Pitfalls of Managing Paralegals: The Three most Dangerous Employment Laws for Supervisors (2011)
  • US Employment Law: Managing Paralegal Overtime: How to Avoid Liability Under the FSLA (2007)
  • You Be the Jury: Americans with Disability Act and the Family Medical Leave Act (1999)

Leadership

  • Attaining & Keeping Your Seat at the Table (2010)
  • Change Leadership: Not the "Same Old, Same Old" (2015)
  • Evolution of Effective Leadership, The (Achieving Goals of Management) (1993)
  • FUNdamentals of Leadership, The (2002)
  • How to Generate Effective Leadership in a Stagnant Economy (1991)
  • Influencing Without Authority (1996)
  • Integrating Diversity & Technology into Your Leadership (2007)
  • Investing in Human Capital – Eight Habits for Building Affirmation, Respect & Inclusion (2007)
  • Leadership Lessons Learned from Hurricane Katrina (2008)
  • Leading the Followers (2001)
  • Management in Times of Change (2009)
  • Managers as Leaders: From Practitioners to Partner (2002)
  • Managing Across Practice Areas – Are You Up to the Challenge (2011)
  • Managing Like a Jazz Musician (2012)
  • Managing Through Crisis (2013)
  • Moral Leadership (1998)
  • Moving From Manager to Leader – Follow the Yellow Brick Road (2013)
  • Practical Tools for Marvelous Management (2013)
  • What Can Human Catastrophe Teach Us about Managing Our Team? (2013)
  • What it Takes to Take the Lead – Leadership with The Power of Nice (2001)

Litigation

  • ABC’s of Demonstrative Evidence and Legal PowerPoint Presentations, The (2006)
  • Automated Litigation Support: What Progress has been Made? (1996)
  • Avoiding the Discovery Trap (1993)
  • Current Law on E-Discovery (2005)
  • Current Methods for Conducting E-Discovery (2005)
  • Document Retention Options & Trends for the Corporate Environment (2007)
  • E-Briefs: Interactive Briefs and High Tech Appellate Records, Electronic Corporate Records Management, and Electronic Closing Books/Deal Discs (2000)
  • Electronic Discovery (1999)
  • Electronic Discovery in the U.S. and Canada (2004)
  • Implementation of E-Discovery Rules with Your Clients (2007)
  • Law Firm 911 – Dealing with Changing Structures, Firm Mergers & Acquisitions, Assimilation of New Staff (2007)
  • Learning Litigation Support – Understanding the Programs that will Keep Your Firm on the Cutting Edge (2003)
  • Project Management for Litigation (2006)
  • Recent Litigation Trends (1995)
  • Trends in Electronic Court Filings & Management of Electronically Filed Documents (2005)
  • Whistleblower Litigation: A Primer for In-House Paralegal Managers (2010)  

Management/Supervision

  • A Big Pay-Off: Investing in Your Paralegal Program (2010)
  • Alternative Work Arrangements (1998)
  • Becoming an Effective Interviewer and Manager (2002)
  • Changing Roles as Managers – Doing More with Less (2010)
  • Creative Staffing (1994)
  • Current Trends in Paralegal Management (2012)
  • Different Perspectives on Managing Multiple Generations: From Boom to Echo (2009)
  • Empowering Employee Self-Interest (1994)
  • Generational Issues (2014)
  • Growing Need for Temporary Paralegal Staffing, The (1998)
  • How the Legal Industry is Adapting to the Changing Management Landscape (2015)
  • Human Resource Management Techniques (1986)
  • Improving Managerial Effectiveness & Influence (2015)
  • Integrating Diversity & Technology into Your Leadership (2007)
  • Introducing Project Management into Legal Services (2013)
  • Investing in Human Capital – Eight Habits for Building Affirmation, Respect & Inclusion (2007)
  • It’s Lonely at the Top – As it Should Be [Article of Interest] (1987)
  • Managing a Temporary Work Force (2001)
  • Managing Across Borders: A Paralegal Manager’s Perspective (2013)
  • Managing Across Practice Areas – Are You up to the Challenge? (2011)
  • Managing from the Heart (1993)
  • Managing Multiple Offices (1995)
  • Managing Practice Support Professionals Across Multiple Offices (2015)
  • Managing Quality in a Legal Environment (1995)
  • Managing the Gen X’er (1998)
  • Managing to Have Fun (1998)
  • Managing Upward: Getting and Staying on the Right Side of Your Boss (2004)
  • Managing Yourself, Managing Others in a Changing Environment (1989)
  • Outside the Brick & Mortar: How to Manage Work-Related Expectations (2013)
  • Paralegal Manager’s Role in Avoiding Malpractice Claims (2004)
  • Performance Management (2005)
  • Practice Group Management in Law Firms (2004)
  • Succession Planning (2008)
  • Total Quality Management in a Law Firm Environment (1992)
  • What Makes a Good Manager? [Article of Interest] (1988)
  • Wish You Were Here (or I was There): Managing Paralegals Across Multiple Offices (2013)

Management/Supervision – New Managers

  • Making the Transition (2006)
  • Making the Transition (2007)
  • More Skills for New Managers (1989)
  • New Manager’s Tool Kit: Positive Recognition, Constructive Feedback, Coaching and Corrective Action (1997)
  • New Managers Workshop (1999)
  • New Managers Workshop (Part 1) – Developing a Strategic Plan, Budgets, Maintaining the Information Your Firm Needs and Making the Transition (2000)
  • New Managers Workshop (Part 2) – Recruiting & Hiring, Tiering, Utilization (2000)
  • New Managers: I Got the Job, What Do I Do Now? (1996)
  • Principles of Supervision for Newly-Appointed Legal Assistant Managers (1992)
  • Setting Up a Legal Assistant Program (2001)
  • Setting Up a Legal Assistant Program (2002)
  • Setting Up a Paralegal Program (2006)
  • Setting Up a Paralegal Program (2007)
  • Setting up A Paralegal Program (2009)
  • Setting Up Your Legal Assistant Program (2004)
  • Skills for New Legal Assistant Managers in Developing and Managing Legal Assistant Programs (1990)
  • Skills for New Managers (1989)
  • Transitioning into the Paralegal Management Role (2008)

Marketing

  • Attaining & Keeping Your Seat at the Table (2010)
  • Beyond Marketing: Proactive Approaches to Ensuring the Success of Your Team (2010)
  • How to Market Your Program or How to Blow Your Own Horn (1992)
  • Marketing for the Legal Assistant Manager: How to Contribute to the Marketing Effort of Your Firm (1996)
  • Marketing Profitability & Profitable Self-Marketing (2011)
  • Marketing the Value of the Legal Assistant Manager (1998)
  • Marketing Your Legal Assistant Program (2001)
  • Marketing Your Legal Assistant Program (2002)
  • Marketing Your Legal Assistants (2003)
  • Marketing Your Paralegal Program (2008)
  • Marketing Yourself and Your Program (1999)
  • New Trends in Law Firm Administration: Marketing (1987)
  • Promoting Paralegal Utilization (2009)
  • Proving Your Worth: How to Gain Recognition as a Paralegal Manager (2008)
  • Raising Your Team’s Profile: Effectively Marketing Paralegals (2012)
  • Ratcheting Up Your Value as a Manager (1997)
  • Success Strategies for Effectively Positioning and Promoting Your People, Your Department, and Yourself (1991)
  • What to Do When 60 Minutes Calls (1991)

Meetings

  • How to Make a Great Impression: Body Language and Its Power (2015)
  • Meeting Skills, Consensus Building (2004)
  • Public Speaking: Gaining Confidence & Skills to Make Your Point (2010)
  • Trade Association Activities: Antitrust Risks & How to Avoid Them (2009)
  • Using Technology to Develop Effective Presentations (2008)  
  • We Have to Start Meeting Like This (2001)

Mentoring/Coaching

  • “One Size Fits All” and Other Myths: Motivating Your Staff in Lean Times (1992)
  • Boosting the Bottom Line: Collaborating to Maximize Performance and Profit (2001)
  • Coaching & Mentoring: How to Get the Most from Your Senior Paralegals (2012)
  • Coaching in Times of High Stress (2010)
  • Coaching Skills for Managers (2003)
  • Developing a Positive Self Image for You and Those You Supervise (1993)
  • Developing Dynamic Subordinates (1989)
  • Different Perspectives on Managing Multiple Generations: From Boom to Echo (2009)
  • Empowering Employee Self-Interest (1994)
  • Implementing a Successful Mentoring Plan (2009)
  • Implementing a Successful Mentoring Program (2005)
  • Investing in Human Capital – Eight Habits for Building Affirmation, Respect & Inclusion (2007)
  • Keeping the Excitement Alive from 9 to 5 (2006)
  • Managers' Role in Developing People (2014)
  • Managing the Gen X’er (1998)
  • Managing the Motivational Machine: Incentives and Retreats (2001)
  • Mentor Programs for Legal Assistants [Article of Interest] (1988)
  • Mentoring & Cross-Training Your Staff: How to Connect & Innovate Our Most Valued Resource (2012)
  • Motivating Your Legal Assistants Through Career Pathing (1991)
  • New Manager’s Tool Kit: Positive Recognition, Constructive Feedback, Coaching and Corrective Action (1997)
  • No, I Don't Want To! You Can't Make Me Change! (2011)
  • Performance Planning and Coaching (1989)
  • Planning a Successful Retreat (2003)
  • Providing Career Growth for Experienced Paralegals (2005)
  • The “M” Word: How to Move Beyond Improving Morale (2013)

Paralegal Regulation

  • ABA Standing Committee on Legal Assistants – Position Paper on Licensure or Certification and Definition of Legal Assistant [Article of Interest] (1986)
  • How to Conduct a Site Visit to Paralegal Educational Institutions (1997)
  • LAMA and the ABA Approval Commission (1997)
  • Regulation: The Sleeping Giant Awakens [Article of Interest] (1986)

Professional Development

  • “Break-It” Thinking – Generating Creativity and Innovative Problem-Solving (1997)
  • Art of Achieving Your Goals through Others (2012)
  • Buffaloes in the Workplace: Thriving Change as a Jungle Rod (2009)
  • Career Satisfaction (1989)
  • Career Tracking for Managers (1987)
  • Change: Are You Surviving or Thriving? (2010)
  • Chapter Leadership Training (1989)
  • Coaching Skills for Managers – Parts 1 and 2 (2007)
  • Creating Professional Relationships (2003)
  • Cross Training Yourself: Maximizing Personal Potential (2009)
  • Eat Drink and Be Wary . . . Business Etiquette for Professionals (2006)
  • Extraordinary Firms are Built by Extraordinary People (2002)
  • Finding Passion in the Legal Profession (2010)
  • From Potential to Peak Performance: Talent Management from the Ground Up (2006)
  • Get Done, Not Done In – Three Vital Skills: Managing Time, Dealing with Stress, Achieving Goals (1997)
  • Getting the Most Out of Your Day and Your Life: Results at Work – A Better Personal Life (1997)
  • How to Implement Conference Learning Back Home in the Real World (2008)
  • How to Say Anything to Anyone: Setting Expectations for Powerful Working Relationships (2012)
  • How to Stay Motivated for More Than a Day (2011)
  • I Can’t Believe She Did That: Why Women Betray Other Women at Work (2006)
  • Managing Like a Jazz Musician (2012)
  • Managing to Have Fun (1998)
  • Motivating Your Legal Assistants Through Career Pathing (1991)
  • Moving Ahead: Breaking Destructive Patterns at Work (2001)
  • Networking [Article] (1998)
  • Project Management Bootcamp (2011)
  • Providing Career Growth for Experienced Paralegals (2005)
  • Putting Us in Our Place: Traditional Hierarchies of Power and Value (1999)
  • Six Thinking Hats, The: The Power of Parallel Thinking (1998)
  • Succession Planning for Managers & Staff (2013)
  • Take This Job and Love It (2000)
  • The Manager's Role in Developing & Training (2015)
  • Think On the Spot (2008)
  • Trade Association Activities: Antitrust Risks & How to Avoid Them (2009)
  • Where’s My Cheese – Managing Your Own Career (2013)
  • Your Personality Becomes You: Using Your Personal Style for Optimal Success (1996)

Recruitment/Retention

  • Becoming an Effective Interviewer and Manager (2002)
  • Becoming the Employer of Choice for Gen Xers and New College Grads (2003)
  • Behavioral Interviewing: What is It & How Can It Work to Your Advantage (2010)
  • Beyond Compensation: Recognizing and Challenging Long Term Legal Assistants (1995)
  • Competency Studies – Identifying and Developing High Performance Legal Assistants (1995)
  • Creating Job Descriptions that Do the Job! (2005)
  • Creative Staffing (1994)
  • Fostering Diversity (1997)
  • Hiring and Firing (1994)
  • How to Pick Talent [Article of Interest] (1987)
  • Interview Skills Workshop (1987)
  • Interviewing Techniques (1989)
  • Interviewing Techniques (1995)
  • Interviewing Techniques: How to Identify & Acquire the “Ideal” Candidate (2012)
  • Interviewing Trends – How to do a Structured Interview (2007)
  • Introduction to Employment Law: How to Hire, Manage and If Necessary, Say Goodbye to Employees (2001)
  • Job Descriptions, Interview Questions and Evaluations: Establishing the Common Thread (2003)
  • Keep a Watch on Your Most Precious Resource [Article of Interest] (1987)
  • Manager’s Role in Diversity & Inclusion (2013)
  • Methods for Attracting and Retaining Experienced Legal Assistants (1990)
  • Money Not the Answer to Paralegal Problems [Article of Interest] (1988)
  • New Employees – Tips for the Manager (2012)
  • New Managers Workshop (Part 2) – Recruiting & Hiring, Tiering, Utilization (2000)
  • Onboarding New Employees – Tips for the Manager (2012)
  • One Size Doesn't Fit All (2011)
  • Recruiting and Hiring Legal Assistants (1996)
  • Recruiting Outside Your Comfort Zone (2014)
  • Recruiting Revolution, The: Marketing on the Net, Placement and Retaining the Best (2000)
  • Recruiting, Training and Managing Legal Assistant Programs in Small to Medium Law Firms (1990)
  • Recruiting, Training and Managing Legal Assistants in a Large Law Firm (1990)
  • Recruitment Basics: Tools & Tricks to Help You Hire the Best & Brightest (2013)
  • Reducing Turnover in Your Paralegal Program (2008)
  • Retention Issues: The Challenge of Retaining the Best (1999)
  • Successful Interviewing & Hiring Techniques (2005)
  • Successful Interviewing (2004)
  • The “Meaning Maker” – Creating a Meaningful Environment to Enhance Productivity (2013)
  • Turnover Misnomer: Who Owns the Budget for Staffing Waste (2006)

Stress

  • Awareness and Agile Thinking: A Process to Deal with Rapid Change (2014)
  • Coaching in Times of High Stress (2010)
  • Get Done, Not Done In – Three Vital Skills: Managing Time, Dealing with Stress, Achieving Goals (1997)
  • Helping Your Staff in Uncertain Times: Recognizing When They Need Assistance (2010)
  • Making Stress Work for You (1993)
  • Managing Stress and Avoiding Burnout (1995)
  • Managing Stress in the 90’s: How to Enhance the Quality of Your Life (1990)
  • Practicing "Safe Stress": Creatively Managing Transition Stress and Conflict & Building Team Cooperation Through Humor (2011)
  • Psychological Harassment in the Workplace: Identification, Prevention & Elimination (2010)
  • Working with Porcupines: Navigating High-Conflict Environments (2015)

Technology

  • ABC’s of Demonstrative Evidence and Legal PowerPoint Presentations, The (2006)
  • Abode Acrobat 8.0: Update for the Legal Community (2006)
  • Acrobat Pro for Law Firms (2014)
  • Adobe Acrobat 7.0: What’s New for the Legal Community (2005)
  • Advanced Use of Calendar Software for the Paralegal Manager (2005)
  • Automated Litigation Support: What Progress has been Made? (1996)
  • Beyond Spreadsheets: Using Technology Tools to Track Productivity & Profitability (2009)
  • Beyond Spreadsheets: Using Technology Tools to Track Productivity & Profitability (2010)
  • Can You Really Manage Knowledge? (2006)
  • Capturing Workproduct: New Technology, New Roles (1998)
  • Combating Knowledge Drain with Microsoft SharePoint (2011)
  • Computer Security/Ethical Issues Surrounding Electronic Data (1995)
  • Corporate Technology – The Evolution of Virtual Data Sites & Virtual Deal Rooms & the Role of the Paralegal Manager (2009)
  • Creativity of Automation, The (1992)
  • Current Law on E-Discovery (2005)
  • Current Methods for Conducting E-Discovery (2005)
  • Distance Learning & Presentation Technology (2009)
  • E-Briefs: Interactive Briefs and High Tech Appellate Records, Electronic Corporate Records Management, and Electronic Closing Books/Deal Discs (2000)
  • E-Discovery Technology Providers: Vetting Vendors & Issuing RFPs (2007)
  • Effective Management with Computers (1990)
  • Effective Use of Personal Computers for Legal Assistant Managers (1988)
  • Electronic Delivery Techniques – What is It and What do I do With It? (2001)
  • Electronic Discovery (1999)
  • Electronic Discovery in the U.S. and Canada (2004)
  • E-mail and Other Electronic Smoking Guns: Preventative Measures for Law Firms and Corporate Law Departments (2000)
  • Extranets & Intranets are the Information Hubs of Your Firm (2008)
  • Firmwide Automated Litigation Support (1995)
  • Forensic Collections - What Law Firms Need to Know (2014)
  • Future of Social Networks (2010)
  • Hands-On Social Media (2010)
  • High Tech Security Issues: Advancing Your Firm’s Security (2001)
  • How to be a Mobile Manager: From Palms to Laptops to Wireless Everything (2001)
  • How Wikis, Blogs & Discussion Forums Relate to Knowledge Management in the Legal Field (2008)
  • Imaging Technology: Best Uses, Practical Limitations and Overcoming Financial Barriers (1997)
  • Improving Corporate Compliance Programs through Innovative Uses of Technology (1998)
  • Integrating Diversity & Technology into Your Leadership (2007)
  • Internet and Intranets, The: Finding and Delivering “The Right Stuff” (1997)
  • Internet Research: Free Resources that will Enhance Your Legal Assistant’s Productivity (2003)
  • Learning Litigation Support – Understanding the Programs that will Keep Your Firm on the Cutting Edge (2003)
  • Legal Technology Support – Making Paralegals More Effective (2004)
  • Legal Technology Training: Trends, Tips and Tools (2015)
  • Leveraging Technology as a Paralegal Manager (2013)
  • Making Technology Work: What’s Available, Future Trends & Considerations (2008)
  • >Managing the e-Discovery Cycle (2014)
  • Managing the Project Software Jungle (2011)
  • Off-Shoring Electronic Document Review (2008)
  • Practical Approach to Automation, A (1986)
  • Predictive Coding and the Future of Legal Support Staff (2014)
  • Search for Intelligence, The: Knowledge is Power (2001)
  • Security and the Technology of Law (2014)
  • Social Media/ Useful Apps: The Rise and Rise of Technology and What's Trending Now (2014)
  • Social Media: Professional Uses, Benefits & Pitfalls in the Legal Environment (2010)
  • Technological Change and the Legal Assistant Manager (1995)
  • Technological Change and the Legal Assistant Manager: The Educator’s Perspective (1995)
  • Technologies Behind WorkSearch, The (1998)
  • Technology in a Large Law Firm Today (1995)
  • Technology Session: Adobe Systems Incorporated (2007)
  • Technology Session: masterDox, Inc. (2007)
  • Technology Tools for Managers (1994)
  • Trends in Electronic Court Filings & Management of Electronically Filed Documents (2005)
  • Using Excel as a Management Tool (2002)
  • Utilizing Social Media (2011)

Time Management

  • Beyond Balance: Living a Fully Integrated Like (2008)
  • Defending Your Life: Balancing Work and Home (2002)
  • Effective Time Management with the “Balanced Life Concept” (1993)
  • Get Done, Not Done In – Three Vital Skills: Managing Time, Dealing with Stress, Achieving Goals (1997)
  • Getting the Most Out of Your Day and Your Life: Results at Work – A Better Personal Life (1997)
  • Improving Productivity: A Time and Task System (1989)
  • Living the Balanced Life (2013)
  • Manager as Paralegal, The – So Many Roles, So Little Time (2005)
  • Moving Ahead: Breaking Destructive Patterns at Work (2001)

Training

  • Corporate In-House Training (1990)
  • Creative and Cutting Edge Training Techniques (2001)
  • Cross Training Your Staff: Maximizing Individual Potential (2009)
  • Developing In-House Training Programs (1992)
  • Development of Training Programs and Manuals (1988)
  • Distance Learning & Presentation Technology (2009)
  • eLearn, iLearn, uLearn: Incorporating Online Learning Into Your Professional Development Strategy (2011)
  • Establishing an Effective Training/Cross-Training Program (2008)
  • Future of Social Networks (2010)
  • Internet Distance Learning (2000)
  • Mentoring & Cross-Training Your Staff: How to Connect & Innovate Our Most Valued Resource (2012)
  • New Developments in Education and Training for Legal Assistants (1998)
  • New Strategies for Training Paralegals (2006)
  • Presentation Skills Tips and Techniques (1988)
  • Public Speaking: Gaining Confidence & Skills to Make Your Point (2010)
  • Recruiting, Training and Managing Legal Assistant Programs in Small to Medium Law Firms (1990)
  • Recruiting, Training and Managing Legal Assistants in a Large Law Firm (1990)
  • Teaching Upward – Training Attorneys (2002)
  • Time Management – Balancing Billables (2007)
  • Training Managers to Train (2000)
  • Training Programs (1989)
  • Training the Modern Workforce (2007)
  • Training the Trainers: Teaching Legal Assistant Managers to Educate (1995)
  • Understanding Between the Ears Knowledge that Makes Your Staff Valuable (2013)
  • Using Technology to Develop Effective Presentations (2008)

Trends/Utilization

  • 2007 Utilization Survey: How the Results Measure Up (2007)
  • 2009 in Review: Are We at a Crossroads in Legal Practice? (2010)
  • Alternative Work Arrangements (1998)
  • An Owner’s Guide to the Future (2009)
  • Changing Demographics & the Impact on the Marketplace (2007)
  • Changing Marketplace: What it Means to You and Your Firm (1992)
  • Changing Roles of Managers – Preparing for Opportunities (1999)
  • Corporatizing Law Firms: We Have to Run This Place Like a Business (2014)
  • Current Developments and Trends in the Legal Industry (1994)
  • Current Trends in Paralegal Management (2012)
  • Economic Benefit of Paralegal Utilization, The (2006)
  • Evolving Role of Paralegals in the Electronic Age (2009)
  • Future Trends in Legal Assistant Management Practices (1992)
  • Growing Need for Temporary Paralegal Staffing, The (1998)
  • Keeping Non-Legal Staff Viable in Today's Market (2015)
  • Latest Developments in the Legal Community (1996)
  • Law Firm 911 – Dealing with Changing Structures, Firm Mergers & Acquisitions, Assimilation of New Staff (2007)
  • Legal Assistant Utilization (1989)
  • Legal Project Management: Project Management for Dummies (2014)
  • Management Challenges and Opportunities with Changing Paralegal and Other Practice Support Roles (2015)
  • Management in Times of Change (2009)
  • Manager’s Role in Diversity & Inclusion (2013)
  • Managing in a Changing World (2013)
  • Managing Partners and Executive Directors – What are They Looking for From You and Your Legal Assistants? (1991)
  • Mergers and Acquisitions: How to Survive if it Happens to Your Firm (2000)
  • New Managers Workshop (Part 2) – Recruiting & Hiring, Tiering, Utilization (2000)
  • Off-Shoring Electronic Document Review (2008)
  • Outsourcing on a Budget (2009)
  • Outsourcing/ Insourcing/ Cosourcing/ Rightsourcing: Yes/No/Maybe? (2014)
  • Paradigm Shifts in the Legal Industry (1997)
  • Paralegal-Speak: Current Developments and Trends in the Paralegal Profession (2004)
  • Promoting Paralegal Utilization (2009)
  • Strategic Futures (2005)
  • Strategies to Maximize our Changing Roles for the Future (2014)
  • The "Value" of Non-Billable Work (2015)
  • Training Lawyers on Utilization of Legal Assistants (1998)
  • Trends in Legal Assistant Management (1991)
  • Update on the DuPont Model: The New Reality: Turning Risk into Opportunity Through the DuPont Legal Model (2009)
  • Utilization of Legal Assistants (1990)

Vendor Relations

  • How to Prepare Bids, RFPs, Analyze Bids with a Spread Sheet and Ethical Issues (2003)

Working Manager Issues

  • Getting the Right Balance for Working Managers: Developing Best Practices for Thriving (2010)
  • Living the Balanced Life (2013)
  • Manager as Paralegal, The – So Many Roles, So Little Time (2005)
  • Time Management – Balancing Billables (2007)
  • Who is Managing Whom? The expanded role of the Paralegal Manager - How to Grow Your Career! (2014)