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Our Mission

The International Practice Management Association (IPMA) is the premier resource for information and education on the management of paralegals and other practice support professionals in law firms and law departments globally. Its mission is to advocate for the effective use and management of these professionals, to promote and enhance the proficiency and professionalism of its members, and to provide thought leadership to the membership, the legal industry and the public at large on the value of utilization and management of paralegals and other practice support professionals.


This year's three-day educational program features hot topics, latest trends, and current issues that affect how we manage practice support professionals. Whether you manage paralegals, litigation support, docketing, or other revenue-generating functions, you'll find the information you're seeking among programming on human resources, technology and innovation, communications, organizational management, and career development.

Many thanks to the IPMA Conference Committee, co-chaired by Marcia Bibb and Cathy Boette, for their efforts in developing this outstanding program!


Caroline Ceniza-Levine is set to kick off the IPMA's upcoming conference on Wednesday, October 11 with Resilience in Work and Life: Overcome Obstacles to Your Success. Caroline is a career and business expert, writer, speaker, and co-founder of SixFigureStart®. She has coached executives from Amazon, American Express, Condé Nast, eBay, Goldman Sachs, Google, and other leading firms. Prior to launching SixFigureStart® in 2008, Caroline spent 15 years in strategy consulting, executive search, and HR. She is a career columnist for,, and and the author of three books. Caroline teaches Professional Development and Negotiation courses at Columbia University and received a grant from the Jones New York Empowerment Fund for her work with the mid-career professional.

Day two opens with answers to the questions we've all been asking when Altman Weil's Eric A. Seeger takes the stage to present Trends in the Legal Profession. Eric is a principal of Altman Weil, Inc. and works with law firms in the areas of strategy formulation and execution, practice group planning and training, merger search, and organizational issues including administrative audits and succession planning. He directs Altman Weil's market research department where he conducts client surveys and client interviews for law firms and market research projects for legal industry vendors. Eric is the co-author of Altman Weil's influential Law Firms in Transition Survey and has published more than twenty articles in legal industry publications.

Addressing the most enigmatic generation of modern times, Terrie Campbell opens day three with her enlightening keynote, Multi-Generational Approach to Drive Firm Growth. Terrie is the Chief Executive Officer of Esquire Deposition Solutions having joined the company in 2015 as Chief Operating Officer to drive improved and consistent operating practices. As CEO, Terrie is committed to premium client care, achieving optimum effectiveness, and enabling true innovation. She is well-versed in change management, operational process and methodology design, output management and optimization, vertical solutions, and strategic design. Terrie has many years of experience studying generational workforce behaviors and is a driving force behind engaging Millennials in the legal industry.

Closing the 33rd Annual IPMA Conference & Expo is McCarthy Tétrault's Chief Operating Officer Tracie Crook to put it all together with Leading an Organizational and Business Transformation. As COO, Tracie is responsible for the leadership, strategic direction, and continuous advancement of services operations to deliver optimized support and value to the firm's clients and lawyers. She brings significant operations experience to her role along with a track record of developing and implementing strategies, practices, and high-performing teams to result in more efficient, effective, and responsive organizations. Tracie was one of 60 women executives identified globally and one of two in Canada to be included as a Lean In Circle Champion in Sheryl Sandberg's Lean In Circle program. She is also the regional Canadian Chair of the Young President's Organization's Women's International Network Executive Committee.

Schedule At-A-Glance

  Tuesday, October 10, 2017
7:00 am - 2:00 pm Registration Open
8:00 am - 5:00 pm Preconference: Managerial Skills Seminar
  Wednesday, October 11, 2017
2:00 - 7:00 pm Registration Open
1:30 - 2:45 pm ACEDS Paralegal Certification Session
3:00 - 4:00 pm First-Time Attendee Orientation
4:30 - 4:45 pm Welcome & Opening Remarks
4:45 - 6:00 pm Opening Keynote: Resilience in Work and Life: Overcome Obstacles to Your Success, Caroline Ceniza-Levine
6:00 - 7:00 pm Welcome Reception & Expo Grand Opening
  Thursday, October 12, 2017
7:30 am - 5:30 pm Registration Open
7:30 - 8:30 am Continental Breakfast in Expo Hall
8:30 - 9:45 am Morning Keynote: Trends in the Legal Profession, Eric A. Seeger
9:45 - 10:15 am Refreshment Break in Expo Hall
10:15 - 11:30 am Workshop Session 1
  Trends in eDiscovery Lean Process Management, Part 1:
Bringing an Innovator's Perspective
to Your Own Work
Managing Difficult Conversations
11:30 am - 1:00 pm Lunch on Your Own
1:00 - 2:15 pm General Session: IPMA Talk Live: Peer-to-Peer Roundtable Discussions
2:15 - 2:30 pm Refreshment Break in Expo Hall
2:30 - 3:45 pm Workshop Session 2
  Recruiting in Today's
Legal Marketplace
Lean Process Management, Part 2:
Getting the Right People Doing
the Right Job at the Right Time
Access to Culture:
6 Keys to Successful
Cross-Cultural Interaction
3:45 - 4:15 pm Refreshment Break in Expo Hall
4:15 - 5:30 pm Workshop Session 3
  Hot HR Topics, Canada Hot HR Topics, USA: Off-Duty Conduct
  Friday, October 13, 2017
7:30 - 1:30 pm Registration Open
7:30 - 8:30 am Continental Breakfast in Expo Hall
8:30 - 9:45 am Morning Keynote: Multi-Generational Approach to Drive Firm Growth, Terrie Campbell
9:45 - 10:15 am Refreshment Break in Expo Hall
10:15 - 11:30 am Workshop Session 4
  Legal Project Management In Leadership: Is It Better to Be
Feared or Loved?
Current Trends in Information Governance and Cybersecurity
11:30 am - 12:00 pm Expo Break
12:00 - 1:45 pm Annual Business Meeting Luncheon
1:45 - 3:00 pm Workshop Session 5
  Business Process Re-engineering:
What Records Management
Can Do for You
Managing Conflict in the Workplace How Paralegal Managers, Educators,
and Career Officers Can Collaborate
for the Benefit of All
3:00 - 3:15 pm Refreshment Break
3:15 - 4:30 pm Closing Keynote: Leading an Organizational and Business Transformation, Tracie Crook
4:30 - 5:00 pm Raffle & Closing Remarks
6:00 - 7:30 pm Closing Reception, sponsored by CT Corporation